Return & Refund Policy.
This policy explains how Uskaveli™ handles return requests, eligibility review, damaged or incorrect orders, return authorization, refund questions, cancellations and other return-related matters.
Contact us before returning merchandise
If you would like to request a return, contact Uskaveli™ customer support before sending the product to any address.
Please include your order number, the item involved, the reason for the request and relevant photographs where appropriate.
Email or call Uskaveli™ and explain the reason for your request.
Include your order number and the item related to the request.
Our team reviews the circumstances and applicable return conditions.
If approved, use the return instructions provided by customer support.
General return condition
Unless a request concerns a damaged, defective, incorrect or otherwise non-conforming item, merchandise submitted for return should generally be in a condition that allows the request to be reasonably reviewed.
- Unused or only handled as reasonably necessary to inspect the product.
- Reasonably clean.
- Free from damage caused after delivery.
- Returned with included components or packaging where reasonably available and relevant.
- Not materially modified or altered after delivery.
Return eligibility may depend on the specific circumstances of the request and applicable law.
Natural texture & normal visual variation
Uskaveli™ specializes in artistic woven storage baskets. Woven materials and textured surfaces can naturally display subtle visual variation.
Small differences in woven texture or fiber positioning may occur between individual pieces.
Photography, room lighting and screen settings can influence how color and texture appear.
Minor shape or surface differences may occur as part of normal production characteristics.
Minor normal variation does not automatically mean that an Uskaveli™ basket is defective.
Use the return destination provided by support
Returns should be reviewed before merchandise is shipped back.
If a return request is approved, Uskaveli™ customer support will provide the applicable return instructions and, where appropriate, the destination to use.
The registered business address shown in Uskaveli™ company information identifies the legal business operator. It is not automatically a warehouse, fulfillment facility or authorized return destination. Do not send merchandise there unless Uskaveli™ customer support specifically instructs you to do so.
Circumstances that may affect return eligibility
Where permitted by applicable law, a return request may be declined or adjusted if the condition of an item materially differs from its condition at delivery because of customer handling.
- Material damage caused by misuse, abuse or improper handling.
- Missing substantial components because of post-delivery handling.
- Material modification or alteration.
- Damage resulting from use inconsistent with the product's intended household purpose.
- Other circumstances where applicable law permits a restriction.
Damaged, defective, incorrect or incomplete orders
Contact Uskaveli™ promptly if an artistic woven storage basket arrives damaged, appears defective, differs from the product ordered or if the shipment appears incomplete.
Please provide the order number and, where appropriate, clear photographs showing:
- The shipping package.
- The shipping label.
- The Uskaveli™ basket received.
- The relevant damaged or incorrect area.
- Any missing or inconsistent component relevant to the request.
After review, the appropriate resolution may depend on the circumstances, product availability and applicable law.
Responsibility for return-shipping costs
Responsibility for return-shipping costs may depend on the reason for the return, the circumstances of the request and applicable law.
Where a request concerns a verified damaged, defective, incorrect or otherwise non-conforming product, Uskaveli™ will review the appropriate return or resolution process.
Customers should not arrange a return shipment before receiving applicable instructions from customer support.
Follow the provided return instructions
If Uskaveli™ customer support provides return instructions, follow those instructions carefully.
Where tracking is available for a return shipment, we recommend retaining the shipping receipt and tracking information until the return request has been completed.
Merchandise sent to an unauthorized location or without sufficient identifying information may be delayed or may make the return more difficult to review.
Review & refund information
Where merchandise must be returned, the returned product may be reviewed after receipt to confirm the item, request details and condition.
If a refund is approved, the applicable refund method will depend on the original transaction and available payment-processing options.
Banks, card issuers and payment providers may require additional processing time before an issued refund becomes visible in the customer's account.
If customer support has already confirmed that a refund applies and you have a question about its status, contact service@uskaveli.com and include the relevant order number.
Order cancellation requests
If you would like to request cancellation of an Uskaveli™ order, contact customer support as soon as possible.
We will review the current order status. Once an order has progressed through fulfillment, been packed or transferred to a carrier, cancellation may no longer be possible.
Available options depend on the request
Exchange or replacement availability may depend on inventory, product availability, the condition of the item and the reason for the request.
Uskaveli™ customer support will explain the available options after reviewing the circumstances.
Mandatory consumer protections
Nothing in this Return & Refund Policy is intended to exclude or limit consumer rights or remedies that cannot lawfully be excluded or limited under applicable law.
Need help with a return or refund question?
Contact Uskaveli™ customer support with your order number and a clear description of your request.
Contact us before sending anything back
Our team can review return requests, damaged or incorrect items, cancellation questions and refund-related matters. Customer inquiries are answered within 24 hours.
Company Details
Official brand, legal company and customer-support information for Uskaveli™.
A clearer return process when you need it.
Contact Uskaveli™ before returning merchandise so our customer-support team can review the request and provide the appropriate instructions.
Start a Return Request