We are here to help.
Questions about an Uskaveli™ woven storage basket, an existing order, payment, shipping, tracking, returns, privacy requests or another store-related matter? Our customer-support team is available to help you find the information you need.
How to reach Uskaveli™
Email is the recommended contact method for requests involving order details, photographs, screenshots, attachments, return documentation or other information that is easier to review in writing.
You may also contact us by phone using the number below. Our customer-support team aims to respond to customer inquiries within 24 hours.
Send us a message
service@uskaveli.comRecommended for product questions, order assistance, shipping inquiries, return requests, photographs, documents and privacy-related requests.
Call Uskaveli™
+86 151-7077-8096For questions that can be handled by phone. For order-specific matters, please have your order details available when contacting us.
Help us locate your order quickly
If your question relates to an existing Uskaveli™ order, providing a few key details in your first message can help our support team understand the request and respond more efficiently.
Include your order number
Add the order number shown in your order confirmation so our team can identify the correct purchase.
Use your checkout email
Contacting us from the email address used at checkout can make order verification easier.
Describe the request clearly
Tell us whether you need help with order status, shipping, an item issue, a return or another specific matter.
Questions about confirmation or the current status of an existing order.
Assistance understanding shipment or tracking information associated with an order.
Requests to correct information or make a change before the order has progressed too far.
Help when an item arrives damaged, incorrect, incomplete or otherwise requires review.
Questions relating to payment or billing information associated with the order.
Guidance for customers who would like to request a return or need return instructions.
Contact us as soon as possible
If you need to correct shipping information, update order details or request cancellation, contact Uskaveli™ customer support as soon as you notice the issue.
We will make reasonable efforts to assist. However, once an order has progressed through fulfillment, has been packed or has been transferred for shipment, some changes may no longer be possible.
Tell us if something does not look right
Please contact our customer-support team if your Uskaveli™ woven storage basket arrives damaged, appears defective, differs from the item ordered, or if an expected part of the order is missing.
Where appropriate, include clear photographs showing the basket, relevant woven structure or damaged area, packaging, shipping label and any other detail that helps demonstrate the issue.
Questions about an Uskaveli™ basket?
Uskaveli™ specializes in Artistic Woven Storage Baskets designed to combine natural texture, sculptural form and practical storage.
If you need help understanding a product's dimensions, woven construction, intended use, storage capacity, shape or other listed specifications, contact our support team before ordering.
When asking about a specific product, include the product name or a link to the Uskaveli™ product page so our team can identify the correct basket.
Contact us before sending merchandise back
If you would like to request a return, please contact Uskaveli™ customer support before shipping merchandise to any address.
After your request has been reviewed, our customer-support team will provide the applicable instructions and, where appropriate, the return destination associated with the approved request.
The registered business address displayed on this page identifies the legal company operating Uskaveli™. It should not automatically be treated as a return warehouse, fulfillment center or authorized return destination. Please use that address for a return only when Uskaveli™ customer support specifically instructs you to do so.
Questions about a refund?
If our customer-support team has confirmed that a refund applies to your order and you have questions about its status, contact us at service@uskaveli.com and include your order number.
Where applicable, refund timing may also depend on the payment method, bank or payment provider involved. Our team can confirm information available on our side of the transaction.
Personal-information questions
Company Details
Official brand, legal company and customer-support information for Uskaveli™.
Thoughtful products. Clear customer care.
Whether you have a question about an artistic woven storage basket or need help with an existing order, the Uskaveli™ customer-support team is available to assist and aims to respond within 24 hours.
Contact Uskaveli™